DOS MANOS PERU Travel & tours in Peru

Booking Conditions

BOOKING CONDITIONS

General Conditions


  1. Tariffs by DOS MANOS do NOT include:

    • Travel insurance. You are responsible to acquire travel insurance to cover the dates of your journey. [See Insurance below]
    • Visa fees. [see Visas below]
    • Porters or bag carrying (unless stated in the tour description), laundry, telephone calls, items of a personal nature and gratuities (unless stated in the tour description).
    • Side trips or excursions shown as optional.
    • Food, other than stated in the tour description
    • Entrance fees to national parks, archaeological parks or municipal taxes (unless stated in the tour description), which must usually be paid on site in cash.
    • Airline Tickets, other than stated in the tour description. It is possible to book airline tickets with DOS MANOS; contact us for more information.

    In some locations, the services of a representative are not included, and, particularly if you have so requested, you may have only a driver who speaks a little English.

  2. DOS MANOS Travel Agency is not responsible for cases of force majeure (unexpected or uncontrollable events) (according to law), nor is it responsible for the actions of passengers.

  3. DOS MANOS Travel Agency reserves the right to cancel or change any trip due to river, road, weather, or political conditions. It also reserves the right to cancel any trip due to the client’s unsuitability due to age, ill health, poor fitness, intoxication etc.

  4. Any missed tours due to the circumstances mentioned above (e.g. weather conditions or political conditions) cannot be refunded or recuperated.

  5. DOS MANOS Travel Agency reserves the right to cancel the passenger’s reservation on a tour if they have not paid the total sum of the tour 24 hours prior to departure, UNLESS the passenger has made an alternative arrangement with the DOS MANOS staff.

  6. DOS MANOS reserves the right to work with other agencies if on certain dates they do not have enough passengers for a departure.

  7. In the case that damages are caused to third parties, all the expenses claimed from DOS MANOS Travel Agency that originate from the above -mentioned incident will be charged to the client, who will have no right to later claims.

  8. When a passenger wishes to cancel their trip, the refund shall be according to the decision taken by DOS MANOS, according to the Cancellation and Refund Policy mentioned below.


Cancellation & Refund Policy


Cancellation Policy

  • Cancellations of (most) tours, services and packages (except Machu Picchu tours and trekking*) can be accepted** until 20 days prior to the departure date.
  • Cancellations within 20 days timeframe up to 48 hours prior to departure, cannot be accepted; 100% of the total payment amount will be required and will have to be paid by the passenger***
  • In case of a last-minute cancellation, no refunds will be granted and 100% of the total payment amount will be required and will have to be paid by the passenger***

*Machu Picchu tours and trekking to Machu Picchu like the Inca Trail, Salkantay trek and others, are NON-REFUNDABLE from the moment the official reservations have been made and tickets have been purchased. The train tickets and Machu Picchu entrance fee tickets are non-changeable (to other dates or times), non-transferrable (to other people) and non-refundable.

**Excluded from the cancellation are (soe) third fee parties (airlines, hotels, bus tickets) that will have to be paid by the passenger and will be deducted from the down payment paid; if cancellations costs are higher than the down payment paid, the passenger will still have to pay these.

***in case of illness or another serious situation, Dos Manos will do possible efforts to arrange a partial refund but will depend on third party fees and will always charge a % of the total amount as cancelation fee

Note: different time frames apply for Groups and complete Peru Itineraries where individual arrangements about cancellations are made at the moment of booking.

Dos Manos will pay any refund due within 30 days after the cancellation date.


Card Payments


At the moment of writing, only VISA payments are accepted. Additional charges may apply. Please contact us for further details about all payment methods.


Booking Alteration Fee


An administration fee of $30.00 will be charged to the customer for changes to the booking dates of a single tour* once the reservation has been confirmed and the deposit has been paid**. If the booking amount is less than US$30.00, the cost of the administration fee will be determined at the discretion of the reservations department. In addition, the actual cost of the changes (e.g. third party administration fees charged by airlines, transport companies or partner agencies) shall be borne by the passenger.

* A different amount applies to group reservations and bookings made by individuals or groups; individual agreements about changes were made when booking the trip.

**changes are subject availablity. The dates of the Inca Trail and Machu Picchu entrance tickets or train tickets CANNOT be modified.



Insurance


  • We recommend that all customers obtain a travel or medical insurance policy in their home countries.
  • Passengers are responsible for ensuring that their travel or medical insurance policy covers the activity or sport in which they are participating Passengers may be required to show us a certificate of this insurance policy prior to the commencement of the itinerary.
  • DOS MANOS Travel Agency cannot be held responsible for personal injuriesy or for the loss or damage of the client’s belongings or equipment.

Visas


  • Currently, visitors from Western Europe, the USA, Canada, UK, New Zealand or Australia do not require a visa to enter Peru, however all visitors are responsible for enquiring about their particular case. Visitors from other countries must enquire about obtaining a visa at the nearest Embassy or Consulate.

Privacy Policy


Dos Manos Peru Travel is committed to maintaining your confidence and trust concerning the privacy of the personal information you give us and/or we collect from you. Your email address nor any other data will never be given to a third party. Read more about our Privacy Policy.


Copyright


DOS MANOS Travel Agency reserves the right to use all possible photos taken during the passenger’s program unless the passenger refuses permission.

 


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